Refund and Returns Policy

The ecsjp Guarantee

At ecsjp, we pride ourselves on offering quality merchandise.
We want you to be completely happy with your order.
our has a 100% guarantee on all of our merchandise.
if you are unsatisfied for any reason, simply follow the instructions below..

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email us if your order arrived damaged or if a packing error occurred; please provide us with your order number, track number, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will reship it to you immediately; We will be in charge of the shipping cost . but you will be credited for the original item including delivery and handling once the item has been delivered.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery

Return

The merchandise may be mailed back to us, return item within 15 days from delivery
Please contact ecsjp@gmail.com for the address.
And tell us what matter with the merchandise you received
You will get a Refunds/Exchanges Authorization from us
Returns must be made back to our warehouse in Asia within the 10 days.

Please e-mail and tell us a package is coming back, provide us with a tracking number and carrier you used (We suggest you purchase tracking number as we are not responsible for lost packages.)
Remember that shipping is at the expense of the customer.
The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you want exchange
We will reship the merchandise you want , but you will be charged for the second shipment and restock fee.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at {email} for questions related to refunds and returns.